Ankita PradhanNet Promoter Score (NPS) in Customer Success and its relevancyNet Promoter Score (NPS) was first developed in 2003 by Bain and Company and it measures the loyalty of customers to a company. Net…Aug 3, 2021Aug 3, 2021
Ankita PradhanHow to calculate the adoption rate and its impact on customer LTV?Adoption is the phase where customers get acquainted with your product, integrate it into their workflow and learn ways to use it that…Aug 3, 2021Aug 3, 2021
Ankita PradhanCustomer Success Statistics in 2021We all live in a subscription economy today. We are no longer in the ownership economy, which basically means that you don’t have customers…Aug 3, 2021Aug 3, 2021
Ankita Pradhan6 Key Responsibilities of a Customer Success Manager in a SaaS CompanyA Customer Success Manager or CSM has a rapidly expanding role in any SaaS company today.Jun 22, 2021Jun 22, 2021
Ankita PradhanReal Estate in the Covid TimesReal estate sector is one of the most globally recognized sectors. It comprises of four sub sectors — housing, retail, hospitality, and…Oct 26, 2020Oct 26, 2020
Ankita PradhanSave that Moolah.Life is much easier when you have good financial skills. How you spend your money impacts your credit score and the amount of debt you end…Sep 9, 20201Sep 9, 20201
